Harness Partner Services Program Guide

Program Overview:

Harness takes a partner-first approach to Professional Services. Even when Harness sells our own professional services, we embed our specialized systems-integrator partners with our vendor-led delivery programs, to ensure the best customer experience, as many customers require continued staff-augmentation once our programs are delivered. Harness Partner program extends across technology, value-added reseller and system integrator; while there is no hard requirement to sell/promote Harness licenses in order to become a Harness Certified Professional Services Partner, our teams invest heavily in partners who provide a full offering to customers, including the promotion and sales of Harness Licenses.

Program Benefits

By becoming a Certified Harness Professional Service Partner, you gain access to a large and growing market of companies who are transforming the way they deliver innovation to their customers.

This guide is designed to provide you with the necessary information to extend your professional services practice by becoming experts on the Harness platform. By joining our program, you will gain in-depth knowledge and expertise in Harness, allowing you to deliver exceptional services to our mutual customers. Let's get started!

The program is designed for professional services organizations seeking to expand their practice by specializing in the implementation, advisory, and optimization of the Harness platform. As a professional services partner, you will have access to comprehensive training, resources, and support to ensure your success.

Key Elements to the Harness System Integrator

Sub-Contracting: Harness takes a partner-first approach to Professional Services. Every time we sell meaningful Professional Services programs, we seek to embed our Certified Partners to deliver customer delight alongside us. .
Competitive Advantage: By gaining extensive knowledge and expertise in implementing and extending the Harness platform, you’ll differentiate your firm as a key driver of modernizing the developer world. . Access to Services Resources: Get access to exclusive resources, including best practice templates, implementation guides, technical documentation and tools that will facilitate your delivery of Harness-related services beyond our subcontracts.
Training and Certification: Participate in our comprehensive, self-paced and deep dive training programs tailored for professional services partners. Earn certifications that validate your skills and demonstrate your commitment to delivering excellence.
Co-marketing Opportunities: Collaborate with our Professional Services, Sales and Partner teams on joint marketing initiatives to promote your services and generate leads. Leverage co-branded materials, case studies, and success stories to showcase your capabilities.
Technical Support: Benefit from dedicated technical support to assist you during the implementation and post-implementation phases. Our support team will provide guidance and resolution to any technical issues you may encounter.

Program Requirements:

To maintain active participation in our professional services partner program, we expect you to:

Earn and Maintain Certifications, Demonstrate Expertise: Invest in training and certification programs to become proficient in the implementation and customization of the Harness platform. The deeper the expertise and partnership, the more likely our team is to recommend your team to our customers.
Project Delivery Success: Deliver successful deployments with us, and consistently meet or exceed customer satisfaction benchmarks. Ensure that customers achieve their desired outcomes with Harness through our vendor-led programs. .
Collaboration: Engage in collaborative efforts with Harness and other partners to drive customer success. Share feedback, best practices, and lessons learned to foster a culture of continuous improvement.
Ethics and Professionalism: Adhere to ethical business practices and represent Harness with integrity and professionalism at all times.
Stay Updated: Stay informed about product updates, new features, and industry trends related to the Harness platform.

Commercial Framework of Professional Services Engagements with Harness:

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We have a simple commercial framework for partners to use to onboard into subcontractor status:

1. Subcontractor Agreement

a. This document covers the general agreement terms as a subcontractor.

2. Standing Statement of Work

a. This is a work outline of the common activities with our vendor-led programs. Each time we engage you, the standing SOW will outline the work product required and your rates.

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Delivery Approach

Harness Professional Services uses two simple delivery tactics to deliver value quickly to customers.

The Module Accelerator is the core implementation service that the partner embeds with Harness to deliver Day 1 type first value use cases around core competencies of DevOps, DevSecOps, Cloud Efficiency and Engineering Excellence.

The Residency Pod is the extended phase beyond the Accelerator work stream that pulls in partner skills and expertise to drive Day 2 type transformational change beyond the core implementation.

How to Join:

To become a professional services partner specializing in Harness, please visit our partner portal. Complete the application form, providing relevant details about your organization and your professional services practice. Our partner team will review your application and contact you with further instructions.

We are excited to have you as a professional services partner specializing in Harness. Together, we will deliver exceptional services and drive customer success. Should you have any questions or require assistance, please reach out to our partner team at partners@harness.io