Profile
Seasoned techno-functional professional with over 19 years of experience in delivery management, consulting, and strategic relationship management. Throughout my career, I have held leadership positions in technology practice management, product support services, and digital transformation. Currently, I hold a leadership position within the ServiceNow business line where I oversee Delivery, Operations, Talent Acquisition and Transformation initiatives. Key highlights of my career include: Leading end-to-end project lifecycles from inception to production launch and ongoing support, ensuring seamless execution and client satisfaction.
Driving forecasting and fulfillment for ServiceNow accounts, with a focus on exceeding client expectations and delivering measurable business outcomes.
Successfully setting up and nurturing high-performing teams to achieve strategic goals.
Crafting and executing GTM strategies, defining service offerings, and spearheading the growth of multimillion-dollar practices. My role has also involved defining Practice strategies, prioritizing service offerings, and overseeing the realization of business objectives through ServiceNow implementations. I bring a proven track record of shaping and executing transformative initiatives that drive operational efficiency and increase client satisfaction.
