Harness Support code of conduct
Harness is committed to treating all customers, prospects, partners, and users with respect, empathy, and kindness. We expect to be treated the same way.
Misconduct toward Harness employees and support staff may result in support tickets being closed, a ban on a specific individual from future support requests, or in the case of repeat offenders, termination of the business relationship with Harness.
We are committed to making participation in the Harness Support experience a harassment-free experience for everyone, regardless of the level of experience, gender, gender identity and expression, sexual orientation, disability, personal appearance, body size, race, ethnicity, age, religion, or nationality.
Scope
This code of conduct applies to all participants in the Harness Support experience, as individuals and representatives of an organization/company/agency/non-profit.
Our Standards
Examples of behavior that contributes to a positive environment include:
- Demonstrating empathy and kindness toward other people
- Being respectful of differing opinions, viewpoints, and experiences
- Giving and gracefully accepting constructive feedback
- Accepting responsibility and apologizing to those affected by our mistakes, and learning from the experience
Examples of unacceptable behavior include:
- The use of sexualized language or imagery, and sexual attention or advances of any kind
- Trolling, insulting or derogatory comments, and personal or political attacks
- Public or private harassment
- Publishing others’ private information, such as a physical or email address, without their explicit permission
- Other conduct which could reasonably be considered inappropriate in a professional setting
Reporting
To report non-compliance with this code of conduct, submit this form. You may choose to remain anonymous. You can expect a response within three business days. Use of an outside mediator can be requested and is at Harness staff's discretion.
Enforcement
Misconduct toward Harness employees and support staff will result in support requests being denied, and the ticket being closed.
Repeat offenders may be permanently banned from making a support request, and/or termination of the business relationship with Harness.
Acknowledgments
This Code of Conduct is adapted from the Contributor Covenant, version 2.0 available here.