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Harness AI is starting 2026 by doubling down on what it does best: applying intelligent automation to the hardest “after code” problems, incidents, security, and test setup, with three new AI-powered capabilities. These updates continue the same theme as December: move faster, keep control, and let AI handle more of the tedious, error-prone work in your delivery and security pipelines.
What’s New in Harness AI:
- Human-aware incident analysis that correlates conversations with changes
- AI-driven API naming that reduces security noise
- Natural-language auth script generation for faster AST onboarding
- AppSec agent for querying security data and generating policies
Human-Aware Change Agent for AI SRE
Harness AI SRE now includes the Human-Aware Change Agent, an AI system that treats human insight as first-class operational data and connects it to the changes that actually break production. Instead of relying only on logs and metrics, it listens to real incident conversations in tools like Slack, Teams, and Zoom and turns those clues into structured signals.
- The AI Scribe captures key decisions, timestamps, symptoms, and “right before this happened…” moments from live conversations, filtering out unrelated chatter.
- The Change Agent uses these human signals to drive a change-centric investigation across deployments, feature flags, config, infra changes, and ITSM records, then produces evidence-backed hypotheses such as, “This checkout deployment changed retry behavior 12 minutes before the incident, and latency spiked immediately after.”
By unifying human observations with the software delivery knowledge graph and change intelligence, teams get a much faster path from “what are we seeing?” to “what changed?” to “what should we roll back or fix safely?” The result is shorter incidents, clearer ownership, and a teammate-like AI that reasons about both people and systems in real time. Learn more in the announcement blog post.
AI-Powered API Naming for Cleaner Security Signals
Effective application security starts with knowing what you actually have in production. Traditional API naming based on regex heuristics often leads to over-merged or under-merged API groups, noisy inventories, and false positives across detection workflows.
This month, API naming in our Traceable product gets a major upgrade with AI-powered API semantics:
- API naming is now powered by LLMs that understand intent, behavior, and functional semantics, not just URL or path similarity. The result is more stable, meaningful API groupings that reflect how your services actually behave.
- The LLM-driven results were baselined against custom naming rules from advanced users and achieved >98.7% average match in internal benchmarking.
- With cleaner API groupings, teams see reduced false positives across vulnerability detection, AST, and runtime protection, and a less noisy API inventory that’s easier for security and platform teams to act on.
For security leaders trying to tame API sprawl, this is a foundational improvement that boosts signal quality across the entire platform.
AI-Based Auth Script Generation: Faster, Safer API Security Testing Setup
Authentication setup has been one of the most consistent sources of friction for application security testing. Manual scripting, validation cycles, and back-and-forths often create bottlenecks — and a broken auth script can quietly invalidate an entire scan run.
To solve this, all API Security Testing customers now get AI-based Authentication Script Generation:
- Generate auth scripts by simply describing the scenario in natural language; AI produces a ready-to-use script in a few seconds, which you can refine, edit, or use as a base for existing scripts.
- The feature works alongside existing flows, so teams can keep using form-based or code-based auth with identical behavior while layering in AI where it helps most.
The result is less time lost to brittle auth setup, faster onboarding for new apps, and fewer failed scans due to script errors.
You can find implementation details and examples in the docs.
Chat with AppSec Agent: Security Data, in Plain Language
Security and platform teams often know the question they want to ask: “Where is this component used?” “Which exemptions are still pending?” , but answering it requires hopping across dashboards and stitching together filters by hand.
The new AppSec Agent makes this dramatically easier by letting you query AppSec data using natural language.
Here's what it does:
- In Harness STO, you can ask about security issues and exemptions, then drill into issue-level insights from STO results without manually navigating views or composing complex filters. Questions like “Approve all valid pending exemptions in this project of issue type secret” become a single prompt instead of a multi-step workflow.
- In Harness SCS, you can query for artifacts, code repos, SBOMs, chain-of-custody, and compliance results, then even generate OPA policies with a single prompt to block components based on license risk or vulnerable packages. For example, “Create an OPA policy to block the deployment of components licensed under the GPL-3.0 license” or “Help me identify whether the chalk and xz-utils components are present in any of the artifacts in this project” are fully supported.
- The AppSec Agent is available across all production environments and integrates directly with Harness Security Testing Orchestration (STO) and Software Supply Chain Assurance (SCS).
This is a big step toward making AppSec data as queryable and collaborative as the rest of your engineering stack. Learn more in the docs.
How This Fits the Harness AI Vision
Harness AI is focused on everything after code is written — building, testing, deploying, securing, and optimizing software through intelligent automation and agentic workflows. January’s updates extend that vision across:
- Security and AppSec: higher-fidelity API grouping, fewer false positives, and faster AST onboarding with AI-generated auth.
- SRE and Operations: human-aware incident response that unifies human and machine signals into a single, change-driven flow.
- Governance and Compliance: consistent with December’s AI governance updates, all of these capabilities inherit Harness’s approach of policy-aware AI, auditability, and RBAC-aligned actions.
Teams adopting these features can ship changes faster, investigate less, and focus more of their time on the work that actually moves the business — while Harness AI quietly handles the complexity in the background.
At Harness, our story has always been about change — helping teams ship faster, deploy safer, and control the blast radius of every modification to production. Deployments, feature flags, pipelines, and governance are all expressions of how organizations evolve their software.
Today, the pace of change is accelerating. As AI-assisted development becomes the norm, more code reaches production faster, often without a clear link to the engineer who wrote it. Now, Day 2 isn’t just supporting the unknown – it’s supporting software shaped by changes that may not have a clear human owner.
And as every SRE and on-call engineer knows, even rigorous change hygiene doesn’t prevent incidents because real-world systems don’t fail neatly. They fail under load, at the edges, in the unpredictable ways software meets traffic patterns, caches, databases, user behavior, and everything in between.
When that happens, teams fall back on what they’ve always relied on: Human conversation and deep understanding of what changed.
That’s why today we’re excited to introduce the Harness Human-Aware Change Agent — the first AI system designed to treat human insight as operational data and use it to drive automated, change-centric investigation during incidents.
Not transcription plus RCA. One unified intelligence engine grounded in how incidents actually unfold.
📞 A Quick Look at Harness AI SRE
The Human-Aware Change Agent is part of Harness AI SRE — a unified incident response system built to help teams resolve incidents faster without scaling headcount. AI SRE brings together the critical parts of response: capturing context, coordinating action, and operationalizing investigation.
At the center is the AI Scribe, because the earliest and most important clues in an incident often surface in conversation before they appear in dashboards. Scribe listens across an organization’s tools with awareness of the incident itself – filtering out unrelated chatter and capturing only the decisions, actions, and timestamps that matter. The challenge isn’t producing a transcript; it’s isolating the human signals responders actually use.
Those signals feed directly into the Human-Aware Change Agent, which drives change-centric investigation during incidents.
And once that context exists, AI SRE helps teams act on it: Automation Runbooks standardize first response and remediation, while On-Call and Escalations ensure incidents reach the right owner immediately.
AI SRE also fits into the tools teams already run — with native integrations and flexible webhooks that connect observability, alerting, ticketing, and chat across systems like Datadog, PagerDuty, Jira, ServiceNow, Slack, and Teams.
🌐 Why We Built a Human-Aware Change Agent
Most AI approaches to SRE assume incidents can be solved entirely through machine signals — logs, metrics, traces, dashboards, anomaly detectors. But if you’ve ever been on an incident bridge, you know that’s not how reality works.
Some of the most important clues come from humans:
- “The customer said the checkout button froze right after they updated their cart.”
- “Service X felt slow an hour before this started.”
- “Didn’t we flip a flag for the recommender earlier today?”
- “This only happens in the US-East cluster.”
These early observations shape the investigation long before anyone pulls up a dashboard.
Yet most AI tools never hear any of that.
The Harness Human-Aware Change Agent changes this. It listens to the same conversations your engineers are having — in Slack, Teams, Zoom bridges — and transforms the human story of the incident into actionable intelligence that guides automated change investigation.
It is the first AI system that understands both what your team is saying and what your systems have changed — and connects them in real time.
🔍 How the Human-Aware Change Agent Works
1. It listens and understands human context.
Using AI Scribe as its conversational interface, the agent captures operational signals from a team’s natural dialogue – impacted services, dependencies, customer-reported symptoms, emerging theories or contradictions, and key sequence-of-events clues (“right before…”).
The value is in recognizing human-discovered clues, and converting them into signals that guide next steps.
2. It investigates changes based on those clues.
The agent then uses these human signals to direct investigation across your full change graph including deployments, feature flags or config changes, infrastructure updates, and ITSM change records – triangulating what engineers are seeing with what is actually changing in your production environment.
3. It surfaces evidence-backed hypotheses.
Instead of throwing guesses at the team, it produces clear, explainable insights:
“A deployment to checkout-service completed 12 minutes before the incident began. That deploy introduced a new retry configuration for the payment adapter. Immediately afterward, request latency started climbing and downstream timeouts increased.”
Each hypothesis comes with supporting data and reasoning, allowing teams to quickly validate or discard theories.
4. It helps teams act faster and safer
By uniting human observations with machine-driven change intelligence, the agent dramatically shortens the path from:
What are we seeing? → What changed? → What should we do?
Teams quickly gain clarity on where to focus, what’s most suspicious, and which rollback or mitigation actions exist and are safest.
🌅 A New Era of Incident Response
With this release, Harness is redefining what AI for incident management looks like.
Not a detached assistant. Not a dashboard summarizer. But a teammate that understands what responders are saying, investigates what systems have changed, connects the dots, and helps teams get to truth faster.
Because the future of incident response isn’t AI working alone. It’s AI working alongside engineers — understanding humans and systems in equal measure.
Book a demo of Harness AI SRE to see how human insight and change intelligence come together during real incidents.
Recent Blogs
Harness AI January 2026 Updates: Human-Aware SRE and Smarter API and Application Security
Harness AI is starting 2026 by doubling down on what it does best: applying intelligent automation to the hardest “after code” problems, incidents, security, and test setup, with three new AI-powered capabilities. These updates continue the same theme as December: move faster, keep control, and let AI handle more of the tedious, error-prone work in your delivery and security pipelines.
What’s New in Harness AI:
- Human-aware incident analysis that correlates conversations with changes
- AI-driven API naming that reduces security noise
- Natural-language auth script generation for faster AST onboarding
- AppSec agent for querying security data and generating policies
Human-Aware Change Agent for AI SRE
Harness AI SRE now includes the Human-Aware Change Agent, an AI system that treats human insight as first-class operational data and connects it to the changes that actually break production. Instead of relying only on logs and metrics, it listens to real incident conversations in tools like Slack, Teams, and Zoom and turns those clues into structured signals.
- The AI Scribe captures key decisions, timestamps, symptoms, and “right before this happened…” moments from live conversations, filtering out unrelated chatter.
- The Change Agent uses these human signals to drive a change-centric investigation across deployments, feature flags, config, infra changes, and ITSM records, then produces evidence-backed hypotheses such as, “This checkout deployment changed retry behavior 12 minutes before the incident, and latency spiked immediately after.”
By unifying human observations with the software delivery knowledge graph and change intelligence, teams get a much faster path from “what are we seeing?” to “what changed?” to “what should we roll back or fix safely?” The result is shorter incidents, clearer ownership, and a teammate-like AI that reasons about both people and systems in real time. Learn more in the announcement blog post.
AI-Powered API Naming for Cleaner Security Signals
Effective application security starts with knowing what you actually have in production. Traditional API naming based on regex heuristics often leads to over-merged or under-merged API groups, noisy inventories, and false positives across detection workflows.
This month, API naming in our Traceable product gets a major upgrade with AI-powered API semantics:
- API naming is now powered by LLMs that understand intent, behavior, and functional semantics, not just URL or path similarity. The result is more stable, meaningful API groupings that reflect how your services actually behave.
- The LLM-driven results were baselined against custom naming rules from advanced users and achieved >98.7% average match in internal benchmarking.
- With cleaner API groupings, teams see reduced false positives across vulnerability detection, AST, and runtime protection, and a less noisy API inventory that’s easier for security and platform teams to act on.
For security leaders trying to tame API sprawl, this is a foundational improvement that boosts signal quality across the entire platform.
AI-Based Auth Script Generation: Faster, Safer API Security Testing Setup
Authentication setup has been one of the most consistent sources of friction for application security testing. Manual scripting, validation cycles, and back-and-forths often create bottlenecks — and a broken auth script can quietly invalidate an entire scan run.
To solve this, all API Security Testing customers now get AI-based Authentication Script Generation:
- Generate auth scripts by simply describing the scenario in natural language; AI produces a ready-to-use script in a few seconds, which you can refine, edit, or use as a base for existing scripts.
- The feature works alongside existing flows, so teams can keep using form-based or code-based auth with identical behavior while layering in AI where it helps most.
The result is less time lost to brittle auth setup, faster onboarding for new apps, and fewer failed scans due to script errors.
You can find implementation details and examples in the docs.
Chat with AppSec Agent: Security Data, in Plain Language
Security and platform teams often know the question they want to ask: “Where is this component used?” “Which exemptions are still pending?” , but answering it requires hopping across dashboards and stitching together filters by hand.
The new AppSec Agent makes this dramatically easier by letting you query AppSec data using natural language.
Here's what it does:
- In Harness STO, you can ask about security issues and exemptions, then drill into issue-level insights from STO results without manually navigating views or composing complex filters. Questions like “Approve all valid pending exemptions in this project of issue type secret” become a single prompt instead of a multi-step workflow.
- In Harness SCS, you can query for artifacts, code repos, SBOMs, chain-of-custody, and compliance results, then even generate OPA policies with a single prompt to block components based on license risk or vulnerable packages. For example, “Create an OPA policy to block the deployment of components licensed under the GPL-3.0 license” or “Help me identify whether the chalk and xz-utils components are present in any of the artifacts in this project” are fully supported.
- The AppSec Agent is available across all production environments and integrates directly with Harness Security Testing Orchestration (STO) and Software Supply Chain Assurance (SCS).
This is a big step toward making AppSec data as queryable and collaborative as the rest of your engineering stack. Learn more in the docs.
How This Fits the Harness AI Vision
Harness AI is focused on everything after code is written — building, testing, deploying, securing, and optimizing software through intelligent automation and agentic workflows. January’s updates extend that vision across:
- Security and AppSec: higher-fidelity API grouping, fewer false positives, and faster AST onboarding with AI-generated auth.
- SRE and Operations: human-aware incident response that unifies human and machine signals into a single, change-driven flow.
- Governance and Compliance: consistent with December’s AI governance updates, all of these capabilities inherit Harness’s approach of policy-aware AI, auditability, and RBAC-aligned actions.
Teams adopting these features can ship changes faster, investigate less, and focus more of their time on the work that actually moves the business — while Harness AI quietly handles the complexity in the background.
Announcing the Harness Human-Aware Change Agent
At Harness, our story has always been about change — helping teams ship faster, deploy safer, and control the blast radius of every modification to production. Deployments, feature flags, pipelines, and governance are all expressions of how organizations evolve their software.
Today, the pace of change is accelerating. As AI-assisted development becomes the norm, more code reaches production faster, often without a clear link to the engineer who wrote it. Now, Day 2 isn’t just supporting the unknown – it’s supporting software shaped by changes that may not have a clear human owner.
And as every SRE and on-call engineer knows, even rigorous change hygiene doesn’t prevent incidents because real-world systems don’t fail neatly. They fail under load, at the edges, in the unpredictable ways software meets traffic patterns, caches, databases, user behavior, and everything in between.
When that happens, teams fall back on what they’ve always relied on: Human conversation and deep understanding of what changed.
That’s why today we’re excited to introduce the Harness Human-Aware Change Agent — the first AI system designed to treat human insight as operational data and use it to drive automated, change-centric investigation during incidents.
Not transcription plus RCA. One unified intelligence engine grounded in how incidents actually unfold.
📞 A Quick Look at Harness AI SRE
The Human-Aware Change Agent is part of Harness AI SRE — a unified incident response system built to help teams resolve incidents faster without scaling headcount. AI SRE brings together the critical parts of response: capturing context, coordinating action, and operationalizing investigation.
At the center is the AI Scribe, because the earliest and most important clues in an incident often surface in conversation before they appear in dashboards. Scribe listens across an organization’s tools with awareness of the incident itself – filtering out unrelated chatter and capturing only the decisions, actions, and timestamps that matter. The challenge isn’t producing a transcript; it’s isolating the human signals responders actually use.
Those signals feed directly into the Human-Aware Change Agent, which drives change-centric investigation during incidents.
And once that context exists, AI SRE helps teams act on it: Automation Runbooks standardize first response and remediation, while On-Call and Escalations ensure incidents reach the right owner immediately.
AI SRE also fits into the tools teams already run — with native integrations and flexible webhooks that connect observability, alerting, ticketing, and chat across systems like Datadog, PagerDuty, Jira, ServiceNow, Slack, and Teams.
🌐 Why We Built a Human-Aware Change Agent
Most AI approaches to SRE assume incidents can be solved entirely through machine signals — logs, metrics, traces, dashboards, anomaly detectors. But if you’ve ever been on an incident bridge, you know that’s not how reality works.
Some of the most important clues come from humans:
- “The customer said the checkout button froze right after they updated their cart.”
- “Service X felt slow an hour before this started.”
- “Didn’t we flip a flag for the recommender earlier today?”
- “This only happens in the US-East cluster.”
These early observations shape the investigation long before anyone pulls up a dashboard.
Yet most AI tools never hear any of that.
The Harness Human-Aware Change Agent changes this. It listens to the same conversations your engineers are having — in Slack, Teams, Zoom bridges — and transforms the human story of the incident into actionable intelligence that guides automated change investigation.
It is the first AI system that understands both what your team is saying and what your systems have changed — and connects them in real time.
🔍 How the Human-Aware Change Agent Works
1. It listens and understands human context.
Using AI Scribe as its conversational interface, the agent captures operational signals from a team’s natural dialogue – impacted services, dependencies, customer-reported symptoms, emerging theories or contradictions, and key sequence-of-events clues (“right before…”).
The value is in recognizing human-discovered clues, and converting them into signals that guide next steps.
2. It investigates changes based on those clues.
The agent then uses these human signals to direct investigation across your full change graph including deployments, feature flags or config changes, infrastructure updates, and ITSM change records – triangulating what engineers are seeing with what is actually changing in your production environment.
3. It surfaces evidence-backed hypotheses.
Instead of throwing guesses at the team, it produces clear, explainable insights:
“A deployment to checkout-service completed 12 minutes before the incident began. That deploy introduced a new retry configuration for the payment adapter. Immediately afterward, request latency started climbing and downstream timeouts increased.”
Each hypothesis comes with supporting data and reasoning, allowing teams to quickly validate or discard theories.
4. It helps teams act faster and safer
By uniting human observations with machine-driven change intelligence, the agent dramatically shortens the path from:
What are we seeing? → What changed? → What should we do?
Teams quickly gain clarity on where to focus, what’s most suspicious, and which rollback or mitigation actions exist and are safest.
🌅 A New Era of Incident Response
With this release, Harness is redefining what AI for incident management looks like.
Not a detached assistant. Not a dashboard summarizer. But a teammate that understands what responders are saying, investigates what systems have changed, connects the dots, and helps teams get to truth faster.
Because the future of incident response isn’t AI working alone. It’s AI working alongside engineers — understanding humans and systems in equal measure.
Book a demo of Harness AI SRE to see how human insight and change intelligence come together during real incidents.
Harness x AWS re:Invent 2025
Enter the AI Survival Arena 🦑🟩
Dec 1 to 5 · Booth 731 · The Venetian · Las Vegas
(Harness is an AWS Partner)
AI dominates re:Invent 2025, and engineering leaders everywhere are asking the same question:
Which AI will actually help teams ship better software on AWS with less friction?
This year Harness invites you to step into a Squid Game inspired AI Survival Arena. Pick your role, take on challenges, earn rewards, and leave Las Vegas with real AI powered delivery strategies. Captain Canary will be on site in a special 456 uniform to welcome players into the game.
Add Booth 731 to your conference planner and find all event details here.
🔺 Choose Your Role
Select the role that defines your strategy inside the arena:
- The Builder seeking faster dev loops and fewer blockers
- The Platform Architect creating golden paths for teams
- The Cost Strategist eliminating AWS waste
- The Security Guardian protecting code, pipelines, and AI flows
Your journey begins at Booth 731.
🟥 Main Challenge: Beat the AI Tool Sprawl Game Master
In The State of AI in Software Engineering, teams report using 8 to 10 different AI tools across dev, test, security, and ops. Tool overload slows delivery, increases friction, and creates unnecessary complexity.
Your objective: Discover how one unified, AI powered delivery platform on AWS can simplify CI, CD, cost, and security at once.
Download The State of AI in Software Engineering before re:Invent.
🏟 Booth 731: The AI Survival Arena
Inside the arena, you can unlock:
- Live AI demos across CI, CD, cost, and security
- The Ask an Agent Challenge, where you present a delivery bottleneck and see how AI solves it
- A chance to Spin to Win on our slot machine
- One-to-one strategy conversations with product and engineering leaders
This is where the competition begins.
🎁 Bonus Loot: Swag Drops
Get ready for epic AI GAME swag, surprise giveaways, and booth-exclusive merch. We’re talking a mix of playful items, premium collectibles, and fan favorites designed to make your re:Invent run a lot more fun. Swing by to see what you can win.
🟩 Side Quests and Achievements
Complete as many as you can:
☐ Ask where AI can remove a step in your delivery flow
☐ Pick your role and request a Day 1 Experiment to try at home
☐ Bring your cloud bill and learn where AI optimization can have immediate impact
☐ Share your top engineering metric and see how AI can improve it
Bonus: Share your most challenging pipeline story and ask how AI can help resolve it.
🌃 Night Raid: After Hours with Harness
Dec 2 · 8:45 PM to 11:45 PM · Flight Club, The Venetian
Darts, drinks, and DevOps. This is where teams talk honestly about AI, velocity, AWS, risk, and reality.
Register for the After Hours event.
🥂 Leadership Missions
For directors, VPs, and execs looking for high signal conversations.
Executive Resiliency Roundtable
Dec 2 · 5:30 PM to 8:30 PM · Mastro’s Ocean Prime
VIP Networking Dinner
Dec 3 · 6:30 PM to 8:30 PM · STK Steakhouse [Invite only].
Enjoy a curated culinary experience and meaningful conversation with Harness executives and industry leaders in an evening designed to connect, celebrate, and look ahead.
This dinner is at capacity. To join the waitlist, email jessica.jackson@harness.io
The Future of AppSec Luncheon
Dec 3 · 11:30 AM to 1:30 PM · Sadelle’s Cafe
Connect with technology and security leaders to explore modern AppSec challenges and how top organizations are securing apps and APIs without slowing innovation. Gain actionable insights through open conversation in an intimate, curated executive setting.
Register for the AppSec Luncheon.
🎤 Hear from Harness at re:Invent
Engineering the Future of Hospitality: Marriott’s Global Digital Transformation
Thursday, December 4 | 1:00 PM | Room: MGM Grand 116
Join leaders from Marriott International and Harness for a deep dive into how Marriott modernized their global delivery ecosystem, built a resilient cloud-native foundation, and prepared their engineering org for an AI-enabled future.
Speakers include:
- Jyoti Bansal, CEO, Harness
- Nick Durkin, Field CTO, Harness
- Adnan Haq, VP, DevSecOps & Infrastructure, Marriott International
- Sean Corkum, Sr. Director, DevSecOps & Automation, Marriott International
Add this session to your agenda [DVT104-S].
🤝 Co-op Mode: Harness + AWS
Harness is an AWS Partner with a delivery platform purpose-built for AWS environments. Many teams also choose to run Harness through AWS Marketplace for a native buying experience.
🏁 Final Mission: Your Path to Victory
Before re:Invent
- Download the AI report
- Pick your character
- Bring one challenge you want solved
During re:Invent
- Visit Booth 731
- Hit at least one leadership event or the Marriott session
- Try the Spin to Win machine
After re:Invent
- Run one small experiment inspired by your week
- Meet with Harness for an AI delivery blueprint
See you in Las Vegas.
Come ready to play, learn, build, and win. Step into the arena with confidence because Harness will bring the AWS expertise, the AI innovation, and the platform your team needs to advance.
The games begin at Booth 731. Are you ready to make it to the final round?
Checkout the Event: After Hours with Harness at AWS re:Invent!, re:Invent re:Cap w/ Harness Raffle
Introducing Harness Incident Response - Coming Soon
Most incidents begin with change, yet traditional incident response tools treat them as isolated events. What if your response was seamlessly connected to the systems, changes, and workflows that caused them—leveraging generative AI to connect the dots? Not as a replacement for your team, but as a teammate working alongside them to help prevent, triage, and resolve issues faster.
We’re thrilled to announce that Harness Incident Response (IR) is coming! This next-generation solution combines proactive issue prevention and rapid incident resolution to empower modern teams to minimize downtime, streamline workflows, and achieve operational excellence.
Harness Incident Response: AI-Powered, Human in the Loop Reliability
Harness IR builds on the foundation of Harness’s AI agent architecture, extending its capabilities beyond software delivery into the realm of incident response. At the heart of Harness IR is an always-available AI SRE agent seamlessly integrated within the Harness DevOps ecosystem. The AI SRE agent delivers actionable insights, guided triage, and tailored recommendations by connecting data across CI/CD pipelines, Feature Flags, infrastructure changes, and external updates. It doesn’t just correlate changes—it works dynamically with your team, asking questions to fill in gaps and ensuring critical context is never missing. Think of it as a dynamic runbook reimagined, where AI doesn’t act alone but collaborates with humans to drive faster, smarter decisions.
Harness IR is built on a foundation of end-to-end visibility and automation, enabling teams to track every change across the software delivery lifecycle, from code commits to deployments, and overlay that with alerts and incidents for a holistic view. It provides a single pane of glass for operational visibility, centralizing all critical data so your team can anticipate and mitigate issues before they escalate.
How Harness IR Makes Incident Response Smarter and Faster
Leverage AI for Proactive Incident Response
Harness the power of AI to detect application failures, identify root causes, and suggest actionable remediation steps. The AI SRE agent ensures faster, smarter decisions while preventing future issues by delivering actionable insights and guiding teams through triage and resolution.
Orchestrate and Visualize Operations Across Your Entire Pipeline
Coordinate workflows, automate responses, and streamline incident resolution with an end-to-end operational control plane spanning the entire software delivery lifecycle—including deployments, feature releases, security incidents, and cost anomalies. More than just orchestration, it acts as a centralized operations hub, offering a single pane of glass to monitor your pipeline and controls to take action in real-time.
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Streamline the Incident Management Process
Harness IR combines on-call management, runbooks, incident workflows, readiness drills, and SLO tracking into a single, unified platform. Fully integrated into your DevOps workflows, it ensures seamless coordination across teams, clear accountability, and actionable insights. By aligning operations with software delivery, it enhances readiness, improves MTTR, and drives continuous improvement in reliability and efficiency.
Prepare for the Unexpected with Incident Response Readiness
Plan, prepare, and respond to incidents with confidence. Simulate real-world scenarios through fire drills to test processes, train teams, and evaluate performance. Gain organization-wide readiness ratings, identifying strengths and areas for improvement to ensure your team is always prepared to respond effectively, minimize downtime, and enhance collaboration during critical incidents.
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Empower Developers in Production
Equip developers with integrated tools, actionable insights, and runbooks designed to debug and resolve application issues in production environments.
With native integrations for tools like Slack, MS Teams, and ServiceNow, Harness IR bridges the gap between automation, collaboration, and AI, empowering your team to focus on what matters most—delivering value to your customers.
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Take Part in the Incident Response Revolution
Join the waitlist today and help shape the future of AI-powered incident response with Harness! Check out our website for more information on our key features and capabilities.